2. Pitty there isn't a minus for help and performance as for the testing what a waste of time.there is nothing posative about aussie broadband except keep away from that ISP and save ur moneyBe interesting if the CEO takes me up on the offer. Aussie have decided to tackle the reliable and fast market. Aussie Broadband is a company that's been going since 2008, selling broadband plans to Australian customers. There is no issue, you are imagining this, from our end it looks connected.3. Picking an RSP is tricky. I’d love if you could switch to mobile so I can leave my current mobile plan as that company is terrible. This story has been updated since its last publication. They credited me a month until the issue was resolved. If you're looking for weak excuses and attitude give Aussie a call. By. Their customer service is superb. By subscribing you agree to our Terms of Use and With NBN broadband in its current state you can have only 2 of these 3 options. But what about value for money? They also follow-up a few days later. Once switched to Aussie Broadband it went through Oregon, then Chicago. Aussie Broadband is a leading provider of up-to-date information on CVC and POIs within your region (giving customers a more honest estimate of potential speeds). After many discussions with them got know where. They keep increasing prices and officially decreasing download or upload speeds. Aussie Broadband reckons it should be able to keep growing quickly. Why are you promoting Tangerine Telecom? }. Staff are always nice and willing to help, but I've lost count of the amount of times I've had to call them to troubleshoot. its NEVER worth the hassle for the sake of a few bucks, The Aussie Broadband loyalty program once you have been with them a while gives you 2 free months when you pay 12 in advance. I’ve only been with them for 3 weeks and cancelled the service. For me I’ve put up with shitty ADSL 2 for years and for me Aussie broadband provides kick ass speeds and top quality support when things go pear shaped. No? On the flip side, there are also cheaper options on the market – especially if you’re willing to try little known providers of questionable quality. Seems like an honest service. Speed after 6 PM is a whole lot better than Tangerine Telecom. Or is that some kind of proprietary wireless network outside of the NBN? Reviews; Aussie Broadband Fetch TV Mighty 4K PVR Review. Easily one of the best ISPs for the nbn. 5. NBN Technology Used: HFC(Hybrid Fibre Coaxial) Download/Upload(Mbps): 50/20. Privacy Policy. When you sign up with an RSP, monitor performance regularly to ensure things aren’t slipping as more locals sign up to the NBN. Paying $99 a month gets you typical speeds of 77.4Mbps. I had to restart the NBN box and the router after moving power sockets and it didn’t come up instantly. I am on Aussie and I can’t recommend them enough. Aussie is the best! Ive been told that its my modem hmm all 3 including one is yes you guessed it an aussie broadband modem which are cheap and nasty it wouldnt even pick up the TVS. It’s not that I’m not happy, in fact, I was very satisfied with their speed and service. This means you’re free to cancel at any time and go somewhere else – but you can also expect to pay a bit more per month compared to some of the 24-month plans out there. These range from problems with the lead-in-conduit, property not being ‘ready’, equipment not plugged incorrectly and/or … The loyalty bonus gives you about 8% of the headline rate which makes them solid value as well as top notch service. Fantastic service friendly staff open Australia call centre to midnight.Other Australian Companies should take a leaf out of there book. Staight onto support and again no wait times and straight to a person who a: sounded like they gave a shit and b: walked me through what was happening and why it took a while for it come back (needing to power the FTTC box in the pit apparently). Customer Service : 4.8. Aussie Broadband reported a net loss of AU$10.5 million, with a AU$12 million hit coming from the line items related to its IPO completed during the … Their top end plans are getting a little expensive now though. Remember, two houses next door to each other that are on similar plans could get quite different performance depending on how much connectivity virtual circuit (CVC) their RSP has procured. Here’s how Aussie Broadband’s unlimited data plans compare to similar offerings from rival telcos: if (typeof siteads.queue !== 'undefined') { if (typeof siteads.queue !== 'undefined') { If you’ve ever had the misfortune of using an NBN provider that has targeted the cheap market you’ll understand why Aussie broadband is so appealing. So frustrating, especially because I work from home and need internet. While many Retail Service Providers (RSPs) have had their reputations tarnished through the rollout of the NBN, one company seems to have thrived. Speeds are freaking fast every single day. (Hopefully, will stay the same or reviews will change). That brings the 100/unlimited down to $84/month. "IF" everything goes ok then l am sure Aussie might be OK, but when something goes wrong they are totally useless and have no understanding or empathy for the customer. Excellent service and the speed is very consistent. I pay for 100/40 and I get an average of 96/37 (FTTC). Good luck if you’re trying to download something from Europe. }. User #159175 1061 posts What all so called “reviews” constantly fail to mention is support. You can compare and contrast Australia’s full range of NBN plans over at our interactive ISP portal. Customers like the ease of contacting Aussie Broadband customer service, and how any issues are resolved quickly. With an Aussie Broadband SIM-only plan, you can get access to monthly data and calls when you bring your own handset. when you want to watch TV plug in that, then plug it in your PC later on, and so on...I can assure you this is not the router, I've tested that.I can assure you this is not my computer or device, I've test MULTIPLE of them.I have told your staff a few times the modem often gets so hot you can not touch it by hand... but yeah that's not a problem apparently.Using fast.com, a sub 1 Mbps speed test is pretty typical during out of our outages, funny thing is, when you use the "AUSSIE BROADBAND LEGIT NO LIES SPEED TEST" it always gives a 80-100 Mbps when I can't even load the guardian homepage. Consultants contradict themselves and their colleagues or simply lie. Aussie Broadband, which was formed through the amalgamation of Wideband Networks and Westvic Broadband, is often mentioned in positive terms by customers saying their service and performance are excellent. 1 review of Aussie Broadband "Aussie Broadband are professional and efficient. A custom plan, with 450GB of data on Aussie Broadband’s nbn50 plan, which would be a little faster than what we currently have on HFC cable would save us $6 per month. I even referred a few friends over and they’re happy too. For a running feed of all our stories, follow us on Twitter HERE . I will never go back to the nightmare that Is Telstra." Been with exetel, been with telstra, I get higher speeds. Plug your PC directly to the modem, as it appears to us the modem is working fine, yeah no need to have wifi, just take turns putting the network cable in whatever device you need it, e.g. These articles never discuss the international routing used by various RSPs. Let’s see how Aussie Broadband’s plans stack up against some of the big boys. I have had the odd issue but as I said before it is resolved quickly. Been with them for only a month thus far, but their customer service is the best I have ever experienced. Optus charge $200 in upfront costs if you want to go the month-to-month option. Fetch tv comes up with streaming error low bandwidth? She said that was fine and she would call on the 13th and get everything arranged. Connection to NBN was very smooth. Don't know, don't care would not use them. I always get replies with kindness and understanding and have great internet experience. aussiebroadband.com.au Visit this website Unclaimed This company might not know this profile exists or they haven’t claimed it yet. Aussie Broadband is one of Australia’s highest-rated ISPs, with a 4.5-star average score through Australia’s user rating site. While the connection from the NBN to your house is the same no matter which you go with, your connection to the Internet is NOT the same. I would give a 10/10 for the prompt and excellent service of Aussie broadband I think it’s a great company Thankyou immensely for always understanding my financial hardships and communicating effectively and never cutting off my internet if I miss a payment. I’m with AussieBB and I’m on the paltry 100gb a month, after I was on the 500gb plan and my usage pattern was only 85gb a month, I don’t download movies but my Youtube consumption is increasing. Cheap, reliable and Fast. 5000+ 5 star reviews If you would prefer not to be called by us but would like to check your address, we recommend visiting our nbn™ rollout map. Telsta and Optus both have $99 connection fees although Telstra is waiving them at the moment. So if you can prove the flaky speeds aren’t due to your equipment, you should be okay. None of Aussie Broadbnad’s plans have a lock-in contract and there are options for bundling your home phone. iiNet’s NBN plans follow a similar pattern to Aussie Broadband with a slower 500GB plan with typical speeds of 10.3Mbps costing $59.99 a month. Quickest and easiest internet setup I have experienced in a very long time. $70/mth after promo ends the only company that managed to not give excuses due to covid-19 and actually have me connected and promised speeds actually met unlike some service providers out there...plan is 100/40 and realistically on full load at 6pm speeds are at 79-88mbs down and 28-38 up.flawless service with no hiccups thus far. I went with Aussie and here is my experience. Yes, I wish to receive exclusive discounts, special offers and competitions from our partners. Great internet reliability and knowledgable technical staff that are willing to help and who don't just read off a script. Unlimited plans, no locking contracts and a very solid reputation suggests Aussie Broadband needs to be on your shortlist when considering an RSP. Not all internet providers are equal – especially when it comes to the NBN. It’s not a lot, but amounts to getting a month for “free” each year compared to the unlimited plan. This provider offers set plans across NBN 12, NBN 50 and NBN 100 speeds, in addition to the option to build your own plan with eight speed options to choose from (including super-fast NBN speeds). Please keep up the great work ! Very Rarely however do I see these RSP’s rated for steady state support they provide post sign up. Quality service, but their congestion should be handled a bit better, and more flexible billing. Had terrible service from DODo that disconnected my NBN without sending me a new Modem and left me without internet excuse after excuse from DODo. aussiebroadband.com.au. How to watch every major cricket event in Australia. Phoned Aussie broadband within 24 hours I was up and running no problem no excuses just fantastic service. Hope people did not fall for the Buy our shares as a members discount con you will be sorry. They are miles ahead of any other ISP I have been with, though Node1 is a close second with their customer support, they just cant match the reliability and speed of Aussie Broadband. Great Australian based customer service! I’m sticking with them for sure. Average customer review. This is not the case and Aussie are known to not skimp on anything that will equate to a lesser customer experience. In the same survey, Telstra received three stars in terms of overall satisfaction. They even passed on a full rebate the NBN Co issued as the tech was late to the appointment to connect me. Changing very soon and will save $20 a month. At Flight Hacks, we use Aussie Broadband for our business needs, and we love supporting this privately owned Australian company who offer excellent internet services and local tech support. According to … Aussie Broadband beats out Superloop when it comes to typical evening speeds, with the pair reporting 99Mbps and 90Mbps respectively, but Superloop is the more affordable option. Best is when they accuse you of being an idiot for not running their "AUSSIE BROADBAND LEGIT NO LIES SPEED TEST" during these issues and the page can't load because the internet is so slow. Rang NBN Sales and spoke to Tarah and explained why I wised to move and that I had my own modem (it was still being couriered) and home phone (new).She said that was all fine and then I explained that I was not on a plan with TPG but had to give 30 days notice and their service would not be cutoff until 16th October. He knew his stuff, I could tell (him: “did you change your DNS settings from your previous provider?” me: “ummm… ). There's no games with them, they are very transparent, helpful and their connection one of the best you can get. Been In dispute with Aussie broadband for quiet long time very poor tech support and as a server goes not very good drop outs with fetch tv. Aussie Broadband have fantastic customer service both in the initial stage of getting connected as well as after connection. I have always been able to speak to one of their very friendly and knowledgeable staff to address any questions I had. We talked about other stuff while we waited for it to come back up and after a while it did. Been with both over the journey and currently with Aussie Broadband. siteads.queue.push( {"site":"lifehacker","pagetype":"article","ad_type":"article","sec":"work","amp":false,"ctype":"article","article":"how does aussie broadband stack up against the big rsps","article-tags":["affilate","au","aussie broadbnad","inent","nbn","optus","telstra"],"native":["null"],"aggregate":["affilate","au","aussie broadbnad","inent","nbn","optus","telstra"],"pageID":["null"],"sub-sec":"communicate","cat":"work","cat1":"communicate","ad_location":"mrec-content-mobile","targeting":{"pos":"2"},"provider":"google-dfp","element_id":"ad-slot_mrec-content-mobile_section-index-1_pos-2"} ); Aussie Broadband was recognised at the 2018 CommsDay Edison Award for being Australia’s Best Broadband Provider. Unclaimed. Now you can get the top stories from Lifehacker delivered to your inbox. They wouldn't even offer a discount due to the issues. eventually got her and gave her the news and she again said she would call me on the 13th.Well the 13th came and no call and the 14th also came and went without a response so on the afternoon of the 15th I rang them only to be told that a) Tarah had moved to somewhere else in the company and b) No one had heard of me and my installation andc) It would take 4 to 6 weeks to get my home phone connected if I wanted to keep my number.After spitting a few chips I realised that it was just like everything else on TV, lies damned lies and BS.They called me from where ever they reside in Morwell or whatever but after listening to more Rhubarb I told the caller to forget it as I would never use Aussie BB for anything.The surprise came the next day as TPG had cut of my NBN and home phone at 8:30 am, so after much discussion we decided that it was "better the devil we knew" so I rang TPG sales and quoted all my old account details and they had everything back on in 15 minutes!Moral could be, as someone much smarter than me has stated "Everything you see on TV, including the Adds are all lies, some lies or just part lies"Will stay with TPG as my Filipino is getting better..A week later they took the company to IPO and someone made a Million bucks, but that could be just a coincidence! Visit this website aussiebroadban d.com.au. Aussie have been fantastic. Every time we request support we get one of 3 responses;1. Is there anywhere where they all get rated for post go live support? I switched from iinet (which I never had an issue with) and I definitely regret it! Avoid lock-in contracts if possible so you can easily change if you’re not getting the service you expect. Aussie Broadband NBN Review . Find the best Aussie Broadband Internet plans & deals starting from only $59 ... Great customer service with over 3,000 FIVE STAR reviews ; Deal: $10 off for the first 6 months, save $60! They’re with Vocus and right after 6 – 11 PM everyday, the speed becomes horrible. They’d quickly realise why ABB is the best: problem (in most cases) gets resolved by the first person answering the call. What’s not mentioned but alluded to in this article is that each provider provides the exact same service. An extra $10 boosts that to unlimited traffic. Plans range from 1GB for … And yes, I have done the "AUSSIE BROADBAND LEGIT NO LIES SPEED TEST" when hard-wired, it gives similar results of not loading pages. Compare 40+ Aussie Broadband Broadband plans to find the best plan for your needs. I even got calls back a day later to make sure everything was still going OK. The Best NBN Providers, According To The ACCC. }. I receive the kit and give them a call, no on hold and straight through to a person who walked me through the process clearly and explained what the two pieces do and what’s going to happened to cut over from ADSL to NBN. Aussie Broadband is a relatively well-reviewed broadband and mobile phone company, earning 4 out of 5 stars on Product Review. Aussie Broadband has called NBN Co’s proposed changes to its 2021 Pricing Review ‘inadequate’, claiming they don’t reflect Australia’s increasing demand for data. However, data is limited to 200GB a month. (FTTC Customer), 1. A good Aussie … There are ongoing issues with my internet slowing down or dropping out entirely! Everyones so focused on choosing the right and cheapest plan they forget to look into how these guys all respond when there are issues. They have a set of pre-made NBN plans, or … Like everyone I had enough of the “we can’t take your call due to COVID “from Telstra and was sick of the constant excuses -my line,my modem,their modem,rain,the wind,reset it a billion times,the way the earth was turning, I thought I’m out and was suggested by a nbn technician to switch to Aussie as they get a lot less complaints-So glad I did,within the hour I was switched,and no more dropouts.Great honest staff. Increasing prices decreasing upload speed, 1 Star is 1 Star Too Many - Don't Believe the Hype. ABB has been very good – at all times, both in performance and support. Prior to Aussie Broadband, I was on Mate Communicate and I found that my connection to an OVH server in Quebec was routed through LA, Texas, and Florida, before entering OVH’s network in Chicago. Aussie Broadband has no lock-in contracts and thanks to the Aussie Broadband promo codes available, you can save some money too! thank you to the aussieBB team for telling me straight up what i have to do in order to get internet again at this difficult time. I’m finally moving away from Aussie Broadband. Filed to: aussie broadband To sign up for our daily newsletter covering the latest news, features and reviews, head HERE . Cocky, defensive and rude with no follow through on promises. It's now 1 week after the incident and I am still waiting for them to follow-up! . Write a review. It's your fault, your router is broken (we have tried three routers now, this is getting expensive)2. 4.6 Based on 17 Reviews in the last 24 months. Horrible customer service, poor internal processes. Aussie Broadband Reviews 2 • Great . The technical people were great and know their stuff. Aussie Broadband Reviews 24 • Average . Realibility : 4.7. My first and only call to support when I first started was solved by the guy who answered the phone. Every issue I had was solved with one call or in chat through their MyAussie App. Aussie Broadband is somewhat unique in the telco space in that they actually provide customer service. Aussie Broadband managing director Phillip Britt said he is disappointed by the proposals emerging from the NBN 2021 pricing review. My rule, when the NBN comes to your neighbourhood, is to wait and scan local social media and talk to locals about what they’re experiencing with their RSP. Why hasn’t my OptiComm service switched over to Aussie Broadband? Aussie’s NBN 50 plan prices have held firm, but it’s still worth taking a look at how they stack up to the competition. I’m pretty sure the question is rhetorical but the answer is simple… No! I am on $79/ month plan from Aussie Broadband. Really easy to deal with and rare occasion we need support they stay with you until you're sorted. Unclaimed. siteads.queue.push( {"site":"lifehacker","pagetype":"article","ad_type":"article","sec":"work","amp":false,"ctype":"article","article":"how does aussie broadband stack up against the big rsps","article-tags":["affilate","au","aussie broadbnad","inent","nbn","optus","telstra"],"native":["null"],"aggregate":["affilate","au","aussie broadbnad","inent","nbn","optus","telstra"],"pageID":["null"],"sub-sec":"communicate","cat":"work","cat1":"communicate","ad_location":"mrec-content-mobile","targeting":{"pos":"1"},"provider":"google-dfp","element_id":"ad-slot_mrec-content-mobile_section-index-1_pos-1"} ); More interested in winning a conversation than providing a meaningful resolution. Mr Britt said that in the last four years Aussie Broadband has grown from 20,000 customers to 254,000, with over 100,000 of those signing up … Most Satisfied Customers: Aussie Broadband Canstar Blue survey respondents rated Aussie Broadband five stars for overall satisfaction in our 2019 review of NBN providers, with customers most satisfied with Aussie’s great service and easy sign-up procedure. Anyone who’s dealt with an offshore call centre will value an Australian based business. In short was quick, professional and got me going in no time. I got a 15 dollar price increased and 20 upload speed decreased on the same plan. 100% of reviews would recommend Aussie Broadband to a friend. Speed is one thing, but usability is another. Aussie Broadband is looking pretty good but I just had one big question – I may be reading the website wrong but it seems that AB only support a maximum of 12Mbps on their fixed wireless plans? Aussie Broadband performs very well with speed tests for its fast, industry-leading NBN. If you want to save a few bucks, its $75 plan has typical download speeds of 20Mbps and uploads at 4Mbps. Aussie Broadband is also the most transparent provider about its practice, providing up-to-date information on CVC and POIs in your area (giving customers a more honest estimate of potential speeds). 3. A majority of faults raised with OptiComm occur during the setup process. aussiebroadban d.com.au. I have an unlimited package and the one that was recommended to me for how much I use it. have you become an IT professional and NBN co employee to fix your connection issues? In addition to the set plans, Aussie Broadband allows you to create your own plans where you choose the volume of data you need – not everyone needs unlimited data – and your general speed requirements, potentially saving you a few bucks each month. Why doesn’t someone make *actual* support calls to respective RSP? 20. No wonder they decided to list themselves on the ASX as they know they are going down hill. Aussie Broadband, which was formed through the amalgamation of Wideband Networks and Westvic Broadband, is often mentioned in positive terms by customers saying their service and performance are excellent. With that said, the ACCC has made it clear to RSPs that they can not punish customers with exit fees if they don’t delver the expected performance. There are also options to bundle Optus Sport, Fetch TV and phone calls. Speed is so inconsistent - 2.4 mbs to 82mbs on their 100mbs/20mbs plan. For 12 months now we have been asking Aussie to help us fix our internet connection which once or twice a day loses connection for 5-10 minutes. As well as the three unlimited plans listed here, Aussie Broadband also offers a paltry 100GB plan that delivers 25Mbps and costs $55 per month. Neerav Bhatt - 14 January 2019. but i get 98+ MB on my 100 plan. A 2018 finalist in the Australian Service Excellence Awards, Aussie Broadband has also been named one of 2018’s ‘Coolest Companies’ by Anthill. The best NBN internet plans available in April 2021. Promo code SAVE10MONTH. But what about value for money? However, they’ve just recently increased the monthly price … Anthony Caruana is a freelance writer focused on consumer tech & information security. AU. Great article thanks, Anthony. I have a data limit plan on 100/40 with Aussie and before I connected the rep told me they only connect 80% of clients to 100% CVC to guarantee no Bottle neck issues with speed especially at peak usage times. Tech Support : 4.8. See business transparency Write a review Write a review Reviews 24 Write a review. Highly recommended. Aussie Broadband Reviews . Let’s see how Aussie Broadband’s plans stack up against some of the big boys. A total rip off scam comes to mind. I churned to Aussie and my service went online in 2 hours and I never regret it. After a failed install, they just said it wasn't their fault and it was up to me to get it fixed via the NBN or Foxtel and even had the nerve to say l need to fix it myself. The unlimited plans, dubbed “Limitless” by iiNet includes Fetch TV with a bunch of movies and other entertainment.
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